@article {Megwalu:2019:1525-4011:34,
title = "LibQUAL+ and LibQUAL Lite",
journal = "The Charleston Advisor",
parent_itemid = "infobike://annurev/tca",
publishercode ="annurev",
year = "2019",
volume = "20",
number = "3",
publication date ="2019-01-01T00:00:00",
pages = "34-39",
itemtype = "ARTICLE",
issn = "1525-4011",
eissn = "1525-4003",
url = "https://annurev.publisher.ingentaconnect.com/content/annurev/tca/2019/00000020/00000003/art00010",
doi = "doi:10.5260/chara.20.3.34",
author = "Megwalu, Anamika",
abstract = "LibQUAL+ is a service suite that includes a user satisfaction survey, strictly for academic and research libraries. The service suite is offered by Association of Research Libraries (ARL), and is used by libraries in many countries. The suite also includes a data repository that is
valuable for libraries to do a comparative analysis of their performance against their peer institutions. Compared to many other assessment survey tools, LibQUAL+ is relatively cheap and easy to implement.",
}