@article {Gilman:2015:1525-4011:24,
title = "LibraryH3lp",
journal = "The Charleston Advisor",
parent_itemid = "infobike://annurev/tca",
publishercode ="annurev",
year = "2015",
volume = "17",
number = "2",
publication date ="2015-10-01T00:00:00",
pages = "24-27",
itemtype = "ARTICLE",
issn = "1525-4011",
eissn = "1525-4003",
url = "https://annurev.publisher.ingentaconnect.com/content/annurev/tca/2015/00000017/00000002/art00009",
doi = "doi:10.5260/chara.17.2.24",
author = "Gilman, Neyda and McLure, Merinda and Hoseth, Amy",
abstract = "LibraryH3lp is a live, online chat service designed for use by libraries. The service features economical pricing, cloud-based and desktop client staffing and admin options, add-ons such as text messaging, and exceptional customer service. LibraryH3lp provides a welcome means to easily
implement real-time, Web- and text-based chat support to users via customizable widgets and well-designed service interfaces.",
}