@article {Breitbach:2011:1525-4011:36,
title = "Gimlet",
journal = "The Charleston Advisor",
parent_itemid = "infobike://annurev/tca",
publishercode ="annurev",
year = "2011",
volume = "12",
number = "4",
publication date ="2011-04-01T00:00:00",
pages = "36-38",
itemtype = "ARTICLE",
issn = "1525-4011",
eissn = "1525-4003",
url = "https://annurev.publisher.ingentaconnect.com/content/annurev/tca/2011/00000012/00000004/art00011",
doi = "doi:10.5260/chara.12.4.36",
author = "Breitbach, William",
abstract = "Gimlet is a Web-based application for collecting service point statistics in libraries. It includes a knowledge base, a tagging feature, and report maker. Gimlet is easy to use, and the statistical reports are a great resource for analyzing services. The software allows users to go
far beyond collecting categorical statistics by providing options for the addition of metadata and a knowledge base for future retrieval of patron queries and answers. The system includes an option to class questions according to the READ Scale, which attempts to give a qualitative description
of the service transaction.",
}