@article {Hamaker:2003:1525-4011:54,
title = "The New Elsevier's Surprising Service Problems",
journal = "The Charleston Advisor",
parent_itemid = "infobike://annurev/tca",
publishercode ="annurev",
year = "2003",
volume = "4",
number = "3",
publication date ="2003-01-01T00:00:00",
pages = "54-54",
itemtype = "ARTICLE",
issn = "1525-4011",
eissn = "1525-4003",
url = "https://annurev.publisher.ingentaconnect.com/content/annurev/tca/2003/00000004/00000003/art00019",
author = "Hamaker, Chuck",
abstract = "",
}