@article {Luther:2001:1525-4011:52,
title = "Know Thy User Focus on the Customer",
journal = "The Charleston Advisor",
parent_itemid = "infobike://annurev/tca",
publishercode ="annurev",
year = "2001",
volume = "3",
number = "2",
publication date ="2001-10-01T00:00:00",
pages = "52-52",
itemtype = "ARTICLE",
issn = "1525-4011",
eissn = "1525-4003",
url = "https://annurev.publisher.ingentaconnect.com/content/annurev/tca/2001/00000003/00000002/art00018",
author = "Luther, Judy",
abstract = "",
}